Shipping

In whisperwaesale.com. This policy is applicable to WHISPERWAE LLC’s online customers only, and does not extend to customers purchasing from a WHISPERWAE LLC retail store or distributor. Items purchased from a WHISPERWAE LLC distributor are bound under that retailer’s policy. WHISPERWAE LLC online cannot be held accountable, or provide accommodation for purchases made outside of whisperwaesale.com. For further information or clarification, please contact a WHISPERWAE LLC by emailing KimberlyEvans0500731@gmail.com

+ SHIPPING DESTINATIONS, COSTS AND DELIVERY TIMING 

WHISPERWAE LLC delivers to customers worldwide, and offers free ground shipping on all U.S. orders. For expedited shipping, see the chart below.

• Refer to courier conditions for all specifications regarding delivery location limitations. 
• Orders are picked and delivered Monday to Friday only.
• Shipping options may vary based on the delivery address.

+ SHIPPING TIMEFRAMES

WHISPERWAE LLC’s warehouse ships Monday through Friday, with the exception of public holidays and holiday trade. Orders placed before 9:30am PST Monday through Friday will be shipped same day. All other orders will be shipped next business day. 

+ DUTY OF CARE & LIABILITY

This ensures that your package will only be delivered when you sign for it, heavily reducing the possibility of a missed item, and shifting liability to Halston should any such instance occur. If this is not checked, and you choose to proceed without it, WHISPERWAE LLC cannot be held accountable for packages delivered and received.

+ COURIER CONDITIONS

WHISPERWAE LLC partners with FedEx for all orders purchased on whisperwaesale.com. Please see below all courier conditions.

• FedEx will not deliver to P.O. boxes or military bases.  
• Customers based in Hawaii and Alaska will have their order delivered by UPS, which may cause increased delivery timeframes.
• FedEx currently does not ship to the following countries: Central African Republic – CFComorosCubaEquatorial Guinea – GQFalklandsGuinea Bissau – GWIran – IRJohnston IslandKiribatiKorea, North (North Korea)Mayotte IslandMyanmar – MMNauruNiueSaint Pierre Et MiquelonSao Tome & PrincipeSierra Leone – SLSolomon IslandsSomalia – SOSt. Helena (S. Atlantic)Sudan – SDSyria – SYTajikistanTokelau IslandsTurkmenistan, Republic Of – TMTuvaluWake Islands

+ TAXES AND DUTIES

Domestic sales tax is calculated and charged at point of sale. All prices marked on the website are sales tax exclusive until this has been calculated at checkout based on delivery address. International orders may be subject to customs and import duties. These are defined by the destination country, and cannot be forecasted or collected by WHISPERWAE LLC at this time. For more information please contact your local customs office.

+ UNDELIVERABLE ADDRESSES OR ORDER REFUSAL

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to WHISPERWAE LLC and the customer will be credited for the product cost and tax, less shipping and handling. The customer will be required to place a new order and will be responsible for any associated shipping charges.

+ OUT OF STOCK

WHISPERWAE LLC takes extensive care to minimize order errors by ensuring that product that is out of stock is removed from the website or is not purchasable. In certain cases, due to inventory fluctuation, there may be circumstances where a product has displayed in stock, has been purchased and WHISPERWAE LLC is unable to fulfill the order. Should this occur, a Customer Service Representative will notify you as quickly as possible to cancel the item and provide a full refund for that product.

+ ORDER CHANGES AND CANCELLATIONS

An order placed on whisperwaesale.com can have order details changed (such as shipping address), or be cancelled and a full refund provided – should it not have been shipped. If you require assistance on this, please contact customer service on the details provided above, within 30 minutes.

+ ORDER VERIFICATION AND FRAUD PREVENTION

Verification or other billing investigation will halt the shipment of an order until resolved.Should your order be under billing investigation or requires verification, a WHISPERWAE LLC Customer Service Representative will be in contact with you.

+ ORDER STATUS UPDATES 

Order Placement: upon placing an order on whisperwaesale.com, an email confirmation outlining your purchase details will be sent to the nominated address. If this is not received, please check your junk mail or contact customer service on the details provided above.

Shipping Orders: upon shipment from WHISPERWAE LLC’s warehouse, a notification with FedEx tracking information will be sent to the nominated address. If this is not received, please check your junk mail or contact customer service on the details provided above.

+ GIFTING

WHISPERWAE LLC offers the ability to add a note to a recipient of an order should it be purchased as a gift. This can be done during the checkout process, and will be viewable on the back of the invoice upon delivery. Unfortunately, WHISPERWAE LLC does not provide gift-wrapping or gift invoices at this time.